Training

Training Modules

Below is a list of current courses available. For more detail on some of these courses hold your mouse over the ‘Training’ tab for a pull down menu.

Bespoke courses may be designed to suit customers needs.

  • Appraisals
    • Duration –
    • 1 Day Course
    • Understand the purpose of appraisal
    • Prepare an effective appraisal discussion
    • Begin the discussion positively, structure it as it unfolds, end it by agreeing the actions which arise from it.
    • Cope with awkward situations.
    • Identify specific actions to improve their appraisal discussions.
  • Attendance Management
    • Duration – ½ Day
    • Confidently deal with Attendance Issues
    • Deal with Short-Term and Long-Term Absences
    • Identify root causes of absenteeism
    • Set expectations & Targets
    • Occupational Health Referrals.
  • Belbin Team Roles
    • Duration – ½ Day
    • Understand Belbin Team Roles
    • Conduct Personal Inventory
    • Belbin Team Profiles
    • Understand your own Team Profile
  • Bullying & Harassment
    • Duration 1/2 Day
    • Understand what is bullying and harassment
    • Identification if impacts of bullying and harassment within the workplace.
    • Understand Legal implications of Bullying in the Workplace.
    • Understand how to deal with bullying and harassment issues, informally and formally.
    • Identify and implement best practice.
  • Customer Service
    • 3 hours
    • Understand what constitutes good customer service
    • BSI Code of Practice
    • Risks of poor customer service
  • Dealing with Difficult People
  • Developing People Effectively
  • Managing Disciplinaries
    • Duration – 1 Day
    • Developing confidence to deal with disciplinaries.
    • Understand the purpose of the disciplinary process
    • Learn the ACAS code.
    • Understand each persons/departments role in the process
    • Putting together a disciplinary case.
    • Reasons for poor conduct/performance
    • Conducting the hearing.
    • Follow-Up.
  • Emotional Intelligence
    • Duration – 1 Day
    • Understand the meaning of EI and its use within the workplace.
    • Review the Thomas International Model
    • Reviewing benefits of EI and their effectiveness,
    • Understand the implication of high/low scores.
  • Leadership
  • Performance Management
    • Duration 1 Day
    • Understand the concept of Performance Management
    • Using the Performance Triangle
    • Setting Objectives
    • Monitoring Performance
    • Understanding Performance Issues
    • Dealing with problem people.
    • Managing conflict
    • Preventing performance issues
    • Understanding Transactional Analysis and its use.
  • Quality Awareness
  • Effective Recruitment
  • Sales
  • Stress Management
  • Team Building
  • Team Briefings
  • Time Management