Training
Training Modules
Below is a list of current courses available. For more detail on some of these courses hold your mouse over the ‘Training’ tab for a pull down menu.
Bespoke courses may be designed to suit customers needs.
- Appraisals
- Duration –
- 1 Day Course
- Understand the purpose of appraisal
- Prepare an effective appraisal discussion
- Begin the discussion positively, structure it as it unfolds, end it by agreeing the actions which arise from it.
- Cope with awkward situations.
- Identify specific actions to improve their appraisal discussions.
- Attendance Management
- Duration – ½ Day
- Confidently deal with Attendance Issues
- Deal with Short-Term and Long-Term Absences
- Identify root causes of absenteeism
- Set expectations & Targets
- Occupational Health Referrals.
- Belbin Team Roles
- Duration – ½ Day
- Understand Belbin Team Roles
- Conduct Personal Inventory
- Belbin Team Profiles
- Understand your own Team Profile
- Bullying & Harassment
- Duration 1/2 Day
- Understand what is bullying and harassment
- Identification if impacts of bullying and harassment within the workplace.
- Understand Legal implications of Bullying in the Workplace.
- Understand how to deal with bullying and harassment issues, informally and formally.
- Identify and implement best practice.
- Customer Service
- 3 hours
- Understand what constitutes good customer service
- BSI Code of Practice
- Risks of poor customer service
- Dealing with Difficult People
- Developing People Effectively
- Managing Disciplinaries
- Duration – 1 Day
- Developing confidence to deal with disciplinaries.
- Understand the purpose of the disciplinary process
- Learn the ACAS code.
- Understand each persons/departments role in the process
- Putting together a disciplinary case.
- Reasons for poor conduct/performance
- Conducting the hearing.
- Follow-Up.
- Emotional Intelligence
- Duration – 1 Day
- Understand the meaning of EI and its use within the workplace.
- Review the Thomas International Model
- Reviewing benefits of EI and their effectiveness,
- Understand the implication of high/low scores.
- Leadership
- Performance Management
- Duration 1 Day
- Understand the concept of Performance Management
- Using the Performance Triangle
- Setting Objectives
- Monitoring Performance
- Understanding Performance Issues
- Dealing with problem people.
- Managing conflict
- Preventing performance issues
- Understanding Transactional Analysis and its use.
- Quality Awareness
- Effective Recruitment
- Sales
- Stress Management
- Team Building
- Team Briefings
- Time Management